While most agencies will nickel-and-dime you for small support tasks, we include a minimum of 2 hours per month of tech support with each website hosting plan.
We know entrepreneurship.
You give up your nights, weekends, and early mornings to become the best in your industry. Wouldn't it be nice if your website designer had the same mindset?
We've built our support systems and processes to provide the best level of support outside the typical "9-to-5" schedule that most agencies run.
Gone are the days of waiting days or weeks for important changes to be made.
Always available, even when we're not.
We also provide resources designed to help you even when we're not available. Here are just a few of the self-service options we provide to every single client:
Website Owner's Manual
The WOM is a resource we created in order to teach you how to update your Webflow website from newbie to expert, and it's accessible around the clock on our website.
Each website we build also includes a pre-recorded instructional video (1-2 hours in length) giving you the specifics about how to use and maintain your site, which can be accessed any time.
Support Portal (coming soon)
We're working on launching a support portal that makes it easier to contact us and get a ticket opened. We expect to launch this in 2022 and make it available to all new and existing clients.
This would cost you thousands of extra dollars at a different agency. Not here, though. Here, it's all included for no additional cost in your hosting plan. Steelman Digital is raising the bar for web design support.